Privacy Policy

Last updated: July 2, 2025

Who we are

Moon Keks (“we”, “us”, or “our”) is a premium food distribution company operating in Lithuania and the Baltic states. Our website address is: https://www.moonkeks.com.

Company details:

Company name: MB Moon Keks
Address: Laisvės pr. 60, LT 05120 Vilnius, Lithuania
Phone: +370 5 278 0567
Email: info@moonkeks.com

What personal data we collect and why

Contact Form

When you use our contact form, we collect:

Your name and email address (as provided by you)
Your message content
Your IP address (automatically collected for security purposes)
Date and time of submission

Purpose: To respond to your inquiries about our food distribution services and products. Legal basis: Legitimate interest in responding to business inquiries and potential customer communications.

Website Analytics

We use Matomo analytics to understand how visitors use our website. This helps us improve our services and website functionality.

Data collected:

Pages visited and time spent on pages
Referring websites
Browser type and device information
Approximate geographic location (country/city level)
IP address (anonymized)

Important: Our Matomo installation is configured to respect your privacy:

No cookies are used
IP addresses are anonymized
Data is stored on our own servers (not shared with third parties)
You can opt-out of tracking at any time

Server Logs

Our web server automatically logs:

IP addresses
Browser information
Pages accessed
Date and time of access

Purpose: Website security, technical maintenance, and performance monitoring. Retention: Server logs are automatically deleted after 30 days.

Cookies

Our website uses minimal cookies:

Essential Cookies

Session cookies for basic website functionality
Security cookies to prevent spam and abuse

Duration: These cookies expire when you close your browser.

Analytics Opt-out

While we don’t use tracking cookies, you can still opt-out of Matomo analytics if you prefer not to be tracked.

What we don’t do

We do not use social media tracking pixels
We do not have newsletter subscriptions
We do not allow comments on our website
We do not use advertising cookies
We do not sell or rent your personal information to third parties

How we protect your data

We implement appropriate technical and organizational security measures:

SSL encryption for all data transmission
Regular security updates and monitoring
Access controls limiting who can view personal data
Secure hosting infrastructure in the European Union

Data retention

Contact form submissions: Retained for 2 years to maintain business records and follow up on inquiries
Analytics data: Retained for 26 months (standard business analytics period)
Server logs: Automatically deleted after 30 days

Your rights under GDPR

As a data subject, you have the following rights:

Right of Access

You can request a copy of all personal data we hold about you.

Right of Rectification

You can request correction of inaccurate or incomplete personal data.

Right of Erasure (Right to be Forgotten)

You can request deletion of your personal data, subject to legal obligations.

Right of Data Portability

You can request your personal data in a structured, machine-readable format.

Right to Object

You can object to processing of your personal data for direct marketing or legitimate interests.

Right to Restrict Processing

You can request limitation of processing under certain circumstances.

To exercise these rights, contact us at: info@moonkeks.com

Data sharing

We do not share your personal data with third parties except:

When required by law or legal process
To protect our rights, property, or safety
With your explicit consent

International transfers

Your personal data is processed within the European Union. We do not transfer personal data outside the EU/EEA.

Changes to this privacy policy

We may update this privacy policy periodically. Any changes will be posted on this page with an updated revision date. For significant changes, we may notify you via email if we have your contact information.

Contact us

If you have questions about this privacy policy or how we handle your personal data, please contact us:

Email: info@moonkeks.com
Phone: +370 5 278 0567
Address: MB Moon Keks, Laisvės pr. 60, LT 05120 Vilnius, Lithuania

Data Protection Officer: For data protection matters, contact us at the above email address.

Supervisory authority

If you believe we have not handled your personal data in accordance with the law, you have the right to lodge a complaint with the Lithuanian State Data Protection Inspectorate:

Website: https://vdai.lrv.lt/
Email: ada@ada.lt
Phone: +370 5 279 14 45